Hallmark University
Bilingual Outbound Call Admissions Specialist
San Antonio, Texas•Full-time
$18 - $20 hourly
$18 - $20 hourly
About the Job
SUMMARY OF THE JOB:
The Admissions Contact Center Specialist position supports university-wide enrollment efforts for both the on ground and online programs by providing a high volume of recruitment-related call and email support to prospective students. The Admissions Assistant will also be required to display the highest levels of personal integrity and intelligence.
ESSENTIAL FUNCTIONS:
The Admissions Contact Center Specialist position supports university-wide enrollment efforts for both the on ground and online programs by providing a high volume of recruitment-related call and email support to prospective students. The Admissions Assistant will also be required to display the highest levels of personal integrity and intelligence.
ESSENTIAL FUNCTIONS:
- Utilize various forms of communication to contact prospective students.
- Deliver approved phone script to prospects and in order to better serve interested prospects in their application process, transfer to an Admissions Professional.
- Identify and overcome objections faced, while keeping the prospects best interest a top priority.
- Provide excellent customer service; build excitement and rapport with potential students.
- Accurately document all outgoing/incoming prospect activity within Campus Vue CRM (Customer Relationship Management Program).
- Make a minimum number of outgoing calls/activities in order to meet or surpass productivity metrics.
- Demonstrate desire to succeed within a team environment.
OTHER FUNCTIONS:
- Display records of achievement in a fast-paced environment.
- Able to show exceptional social and customer focused skills.
- Detail oriented and highly organized.
- Display strong ability to effectively interact with staff and faculty.
- Proven ability to work in a team environment and confident in interacting with prospective students.
- Actively participate in student mentor program.
PROFESSIONAL/PUBLIC ACTIVITIES:
- Mandatory Participation in the Hallmark Character Program: All employees are required to actively engage in this program to embody and promote our core values.
KNOWLEDGE/ SKILLS/ABILITIES:
- Possess exceptional telephone and face-to-face communication skills.
- Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.
- Establish a commitment to business ethics and compliance with regulatory rules.
- Ability to multitask and be highly organized in a fast-paced environment, with the ability to adapt to change.
- Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.).
QUALIFICATIONS AND EXPERIENCE:
PREFERRED:
- Minimum of an Associate Degree from an accredited college/university.
- Call center & sales experience.
- Fluent in Spanish.
REQUIRED:
- High School Diploma.
- Must have excellent attendance.
- Must have excellent customer service skills.
- Ability to work afternoons, evenings, and occasional Saturdays.
About Hallmark University
Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.