Hallmark University
Director of Student Success
San Antonio, Texas•Full-time
About the Job
Summary of the Job
The Director of Student Success is responsible for the operational leadership, coordination, and continuous improvement of student success initiatives within the School of Nursing. The Director supports student retention, progression, remediation, completion, professional development, and NCLEX readiness by using student performance data, structured intervention processes, and consistent documentation practices.
This position works under the direction of the Dean of Nursing and collaborates with faculty, program leadership, advising, student services, clinical/lab personnel, and institutional departments to support student achievement and program outcomes. The Director does not hold final authority for program administration, faculty evaluation, curriculum approval, regulatory compliance decisions, or accreditation approval; those responsibilities remain with the Dean or designated academic leadership.
Essential Functions:
Student Success, Retention, and Progression:
- Develops, coordinates, and monitors student success initiatives that support retention, progression, completion, and NCLEX readiness.
- Collaborates with Dean with oversight of course performance, benchmark and course assessment results, clinical/lab performance indicators, and other student achievement data to identify at-risk students early.
- Coordinates early intervention, academic coaching, tutoring referrals, remediation plans, and follow-up documentation for students requiring additional support.
- Tracks student progression trends and provides regular updates to the Dean regarding retention, attrition, course success, and remediation outcomes.
- Promotes student accountability, professionalism, and engagement in alignment with Hallmark University expectations and nursing program standards.
Remediation and NCLEX Readiness:
- Coordinates structured remediation processes for students who do not meet course, assessment, dosage calculation, clinical, or program expectations.
- Supports ATI preparedness, content remediation, dosage calculation competency support, clinical documentation support, and NCLEX readiness initiatives.
- Ensures remediation expectations are communicated clearly, applied consistently, and documented in accordance with program policy.
- Reviews NCLEX-related performance data and collaborates with faculty and leadership to identify student support needs and improvement opportunities.
DEC, EPSLO, and Outcome Support:
- Collaborates with faculty and course coordinators to support student achievement of TBON Differentiated Essential Competencies (DECs), End-of-Program Student Learning Outcomes (EPSLOs), and professional nursing standards.
- Assists with tracking student performance trends related to clinical judgment, professionalism, communication, safety, quality improvement, and other nursing competency areas.
- Provides student success data and documentation to support program evaluation, continuous quality improvement, TBON expectations, and ACEN-related evidence collection.
- Supports implementation of improvement strategies approved by the Dean or nursing leadership.
Communication, Documentation, and Student Support Operations:
- Maintains organized documentation of student interventions, academic counseling, remediation plans, student meetings, and follow-up actions.
- Collaborates with faculty to promote consistent communication with students regarding academic expectations, remediation requirements, and student support resources.
- Coordinates with advising, registrar, financial aid, student services, and other departments to support students experiencing academic, attendance, progression, or engagement concerns.
- Prepares reports, summaries, and data updates related to student success initiatives for the Dean and academic leadership.
- Supports consistent use of institutional systems such as Canvas, student performance monitoring tools, and other approved platforms.
Faculty Collaboration and Training Support:
- Collaborates with faculty to identify student learning gaps and appropriate support strategies.
- Provides guidance to faculty regarding student success processes, remediation documentation, early alerts, and referral procedures.
- Participates in faculty onboarding or training sessions related to student support expectations, remediation workflows, and documentation requirements.
- Does not serve as the primary faculty evaluator or hold final authority over faculty performance decisions unless specifically delegated by the Dean.
Compliance, Accreditation, and Continuous Improvement Support:
- Supports documentation and evidence collection related to student progression, remediation, completion, NCLEX readiness, and student achievement outcomes.
- Assists the Dean with preparation for TBON, ACEN, and institutional accreditation activities as they relate to student success and outcome monitoring.
- Supports consistent application of progression, dismissal, remediation, attendance, academic integrity, FERPA, and HIPAA-related expectations.
- Uses data-driven decision-making to evaluate the effectiveness of student success initiatives and recommend improvements to the Dean.
Professional/Public Activities:
- Maintains professional affiliations or development activities related to nursing education, student success, remediation, retention, or NCLEX preparation as appropriate.
- Participates in the Hallmark Character Program and actively supports the institution’s core values.
- Participates in institutional committees, meetings, and student success initiatives as assigned.
Knowledge, Skills, and Abilities:
- Strong leadership, organization, communication, teamwork, and conflict-resolution skills.
- Ability to analyze student performance data and develop practical intervention strategies.
- Knowledge of nursing education, student progression, remediation, academic integrity, and NCLEX preparation practices.
- Understanding of TBON expectations, ACEN standards, FERPA, HIPAA, and institutional policy requirements as applicable to the role.
- Ability to work effectively with students, faculty, staff, and academic leadership.
- Proficiency with Microsoft Office, Canvas, and student data/reporting systems.
- Ability to maintain accurate documentation and manage multiple priorities in a fast-paced academic environment.
Qualifications and Experience:
Required:
- Unencumbered professional nursing license in the state of Texas.
- Master’s degree in nursing.
- Minimum of four (4) years full-time clinical experience in nursing.
- Minimum of two (2) years full-time experience in nursing education at the baccalaureate level or above, or equivalent student success/remediation experience in nursing education.
- Experience with student progression, remediation, academic support, or program evaluation processes.
- Strong interpersonal, organizational, documentation, and time-management skills.
Preferred:
- Doctoral degree in nursing, education, or related field; or active progress toward a doctoral degree.
- Demonstrated success improving student retention, progression, completion, or NCLEX outcomes.
- Prior leadership experience in a School of Nursing or academic student success role.
- Experience supporting accreditation, regulatory reporting, or continuous quality improvement processes.
- Experience with ATI, NCLEX preparation, student remediation, tutoring coordination, or academic coaching.
- Above-average competency with Microsoft Office and learning management/student information systems.
About Hallmark University
Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.